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POSTED 3/27/2020-Your Credit Union is Here to Help and Drive Thru Hours Change

COVID-19 has temporarily changed our way of life. As a result, we know our members’ financial well-being may be negatively impacted and it can lead to unexpected hardships. You are not alone. Your Credit Union is here to help you through this setback. We understand that everyone’s situation is different. eDCU is prepared to assist you with options that are best for your specific situation and that will provide peace-of-mind in any financial challenge you may face. Please contact us before it becomes a personal financial crisis.

DRIVE THRU HOURS
In order to adhere to the Governor’s “Stay Home, Stay Healthy” Order, our Drive Thru hours will be change temporarily beginning Monday, March 30th to 9 am—5 pm Monday—Friday. These hours will remain in effect until further notice.

OUR LOBBIES REMAIN CLOSED
With limited services available by appointment only.

PHONE HOURS
Although we have reduced drive thru hours, our staff is still available by phone from 8:30 am – 5:30 pm Monday, Tuesday, Thursday, & Friday and 10 am – 5:30 pm on Wednesday.

OTHER WAYS TO CONTACT US

  • Send a secure message by logging onto Online Banking via our website
  • Send an eMail. Please do not send any personal information via email such as your account number, date of birth or social security number.

You may experience longer than normal response times. We are committed to being here for you and appreciate your patience while we work to help everyone as quickly as possible. Thank you in advance for understanding.


POSTED 3/20/2020-Keep Your Cash in Your Credit Union, Where it is Safe and Insured

In times of crisis, we know our members have lots of concerns. Fortunately, the safety and security of your financial accounts need not be one of them. Your accounts continue to be insured by the Share Insurance fund administered by the National Credit Union Administration, up to $250,000. That makes your credit union the safest place anywhere for your hard-earned savings. No American has ever lost a single penny on their insured accounts in any federally insured credit union in the country.
 
The nation’s financial system continues to operate smoothly and efficiently allowing you to transfer money to pay bills and other expenses through your debit card, credit card or electronic transfer, without taking on the worry and risk of holding cash.
 
It is important to remember that if you lose your debit or credit card that they can be replaced. There is no replacement for cash that is lost or stolen. Using credit or debit cards for payments is especially important now when we all are being asked to practice social distancing. You can still meet most of your obligations without leaving your home, thanks to your credit union.
 
Knowing your money is safe at your credit union is one less concern for you, our members. Should you have any financial needs during this difficult period, we are just a keyboard click or phone call away.
 
Your savings are safe and secure. Keeping YOU safe and secure is our number one priority.
 
Please give us a call if you have any questions or concerns at 360-943-7676/800-327-4286.

 

POSTED 3/17/2020-Effective immediately

Our financial centers will be temporarily moving to drive-thru service only. Lobby access will be by appointment only beginning Tuesday, March 17th.

New accounts can be opened and loans applied for online at www.evergreenDIRECT.org or by calling either of our financial centers at 360-943-7676/800-327-4286.

Thank you for understanding as we make changes to how we conduct business in an effort to protect the health of our members and staff.

BANKING FROM THE CONVENIENCE OF YOUR HOME
Our online banking is designed to be easy to use. Whether you’re paying a bill, depositing a check, checking an account balance or transferring money using our mobile app, our online banking and mobile app allow you to easily conduct most of your banking from the ease of your home.

NEED CASH?
If you need cash, we have an ATM at each of our financial centers. Not close to one of our financial centers? You can use your debit card at any ATM that displays the CO-OP or MoneyPass logo surcharge free. Additionally, with our Kasasa checking account, ATM fees are refunded up to $25 monthly with your monthly qualification.

EXPERIENCING FINANCIAL CHALLENGES?
We understand! Financial challenges can happen at any time. If you are experiencing financial difficulties, we are here to help. Please give us a call to see what option would work in your current situation, which could include a loan skip payment, Cash Flow loan, loan modification or loan consolidation. We are only a phone call away at 360-943-7676/800-327-4286.

CORONAVIRUS SCAMS
Scammers will take advantage of any situation to con people. The latest scam is someone receives a phone call telling them they have been charged $399 for a coronavirus detection kit and are given a phone number to call back to cancel the transaction. The scammers will ask for your debit/credit card information to cancel the order, but reality is they are stealing your information. If you receive such a call, hang up immediately.

 

 

POSTED 3/16/2020

We appreciate the trust you place in evergreenDIRECT Credit Union (eDCU), including our commitment to safeguard your health and safety as you interact with us.

As always, our priority is to protect our members and our staff as we perform our daily business. In the current environment we are following guidance from health experts and elected officials at the state and local levels to stop the spread of germs and reduce risk.

Here are some of the actions we have taken to date:

  • First, we are encouraging members who may be planning a visit the credit union to reconsider. Keep in mind that it isn’t necessary to meet with us in person for you to conduct your business. The eDCU website, ATMs and your online account access options provide a number of tools and resources, including the ability to apply for loans, and withdraw and deposit money, and you can always connect with us by email and telephone.
  • If you do visit eDCU, you’ll find that we are practicing social distancing and minimizing personal contact (avoiding handshakes, for example). Also, we are frequently disinfecting common areas and work spaces in our branches.

These are uncertain times for our community, our state, our country and the world. We fully understand that members will be apprehensive about a number of things, including their financial institutions. Please be assured that eDCU has developed and practiced contingency plans for events such as this, and we are well prepared to maintain our core business functions, particularly to ensure that you have access to manage your accounts and loans.

Thank you for your patience as we respond to the changing nature of this event. And if you have questions, be sure to contact us at 360-943-7676/800-327-4286.


POSTED 3/13/2020

Dear Members,

News of the Coronavirus 2019 (COVID-19) has been increasingly inundating our news channels, feeds, and emails. And while this is a fluid situation, with updates and information being released almost daily, we want you to know evergreenDIRECT Credit Union is doing everything possible to keep our employees and you, our members, safe during this trying time.

BANKING FROM THE CONVENIENCE OF YOUR HOME
Our online banking is designed to be easy to use. Whether you’re paying a bill, depositing a check, checking an account balance or transferring money using our mobile app, our online banking and mobile app allow you to easily conduct most of your banking from the ease of your home.

NEED CASH?
If you need cash, we have an ATM at each of our financial centers. Not close to one of our financial centers? You can use your debit card at any ATM that displays the MoneyPass logo surcharge free. Additionally, with our Kasasa checking account, ATM fees are refunded up to $25 monthly with your monthly qualification.

EXPERIENCING FINANCIAL CHALLENGES?
We understand! Financial challenges can happen at any time. If you are experiencing financial difficulties, we are here to help. Please give us a call to see what option would work in your current situation, which could include a loan skip payment, Cash Flow loan, loan modification or loan consolidation. We are only a phone call away at 360-943-7676/800-327-4286.

CORONAVIRUS SCAMS
Scammers will take advantage of any situation to con people. The latest scam is someone receives a phone call telling them they have been charged $399 for a coronavirus detection kit and are given a phone number to call back to cancel the transaction. The scammers will ask for your debit/credit card information to cancel the order, but reality is they are stealing your information. If you receive such a call, hang up immediately.

Our branches remain open to serve you. In the event we need to adjust hours, please visit our website for hours/location. We are monitoring the situation and will continue to update you as necessary. We are here to help with any financial needs or concerns you might have. Despite the threat posed by COVID-19, your credit union remains committed to serving you. Together we will get through this tough situation.

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