A little info and a few minutes are all we need.
Visa Credit Cards
You can get a credit card almost anywhere. So what makes the eDCU Visa® credit card different? We've got one of the lowest interest rates in the Pacific Northwest. But saving isn't as fun as spending. That's why we offer Swipe & Sign Rewards. Earn points on every purchase for gift cards, merchandise, and more!*
- No annual fee
- Variable interest rate
- No balance transfer fees
- No cash advance fees
- Swipe & Sign Rewards to earn up to 1.5 points for each $1 of purchases
- Safe, secure worldwide and online spending power
- Emergency travel assistance
- Auto rental collision damage waiver
- 25-day grace period on purchases to avoid finance charges
- Payroll deduction or automatic transfer available for payment convenience
- Swipe & Sign Rewards let you earn points on every purchase*
- Earn 1 point for every $1 spent up to the first $1000 each month
- Earn 1.5 points for every $1 spent in purchases over $1000 each month
- Redeem points for travel, gift cards, cash, merchandise and more
- Manage your points online
Remote Control Cards
- Enable/disable debit & credit cards whenever you want
- Keep your eDCU account secure
- Freeze your card to prevent fraudulent payments
- Unfreeze your card once the threat has passed
- Easily accessible via online and mobile banking
Traveling with Your Credit Card
As a preventative measure, your card may be blocked if it is being used in an area out of the norm. Avoid the embarrassment of your card being declined while traveling this holiday season and notify the credit union of your travels.
How do I notify the credit union I am traveling out of the area/state/country?
- Call 360-943-7676/800-327-4286
- Visit either of our financial centers
- Send a Secure Message via Online Banking. Secure Messaging can be found by clicking the Menu button and then Secure Messaging under Services.
When notifying the credit union about your travel plans, be sure to include any places where you have a stopover planned, even if you are just changing planes. If you miss your flight and need to spend the night somewhere that isn't on your itinerary, the last thing you want is for your card to stop working.
Gain the peace of mind that comes with added security when you shop online. Verified by Visa is a free and easy — but highly effective — service that confirms your identity when you initiate an online transaction.
You create an extra password that must be entered before a purchase is accepted. This way, even if your account number has been compromised, a thief can't use it at these online merchants.**
What is the difference between a dispute and actual fraud?
A dispute is a disagreement between you and a merchant that you provided your debit or credit card information to when you made a purchase, or at a financial institution for a transaction conducted at an ATM.
Fraud is when your debit or credit card information is stolen and used fraudulently by the person who stole it, and where you did not participate or benefit from the transaction.
Am I required to contact the merchant/financial institution?
If the transaction is fraud as explained above, you do not need to contact the merchant and you can proceed with completing a dispute form.
If it’s not fraud, then you need to contact the merchant first before disputing the transaction. Visa will not process a dispute until you have contacted the merchant/financial institution to attempt to resolve your dispute. You can contact the merchant by phone, email or mail.
When do I complete the dispute form?
If you are unable to resolve the disagreement with the merchant/financial institution, you can submit a dispute form to us. The information you provide gives the details and documentation about the transaction and the steps you’ve taken to resolve the issue with the merchant.
What information do I need to complete the dispute form?
An important first step is to only give one reason for the dispute. If you’re not sure which of the options listed on the form applies, please include a separate document explaining the issue along with the dispute form. Information to provide includes:
- The date(s) and methods used to communicate with the merchant
- The merchant’s phone number, email address, website
- Details of the conversations and timelines
These details are important and the information you provide is used to decide the outcome of your dispute.
What is provisional credit?
Provisional credit is a temporary/conditional credit issued to you while the dispute is in process. At the end of the process, the credit will remain on your account if the decision is in your favor. If the decision is in favor of the merchant, the credit will be removed from your account.
When will provisional credit be given?
Our goal is to provide a provisional credit to your account within one business day. Provisional credit is issued when a completed dispute form is submitted with proper documentation.
What role does the credit union have in the decision of the dispute?
The only role the credit union plays is to send the dispute form and documentation to Visa. Visa will review your information along with information provided by the merchant, such as the address where an item was delivered, the contact information provided with the purchase, and tracking information if available.
Visa’s final decision is based on the terms and condition of the agreement between you and the merchant/financial institution.
How long can it take for a dispute to be resolved?
Generally, disputes can be resolved in 60 days. Because every situation is different, the timelines may vary. Some disputes may take 120 days or more to complete the process. Additional information may be requested, and the credit union will contact you in these instances. Please make sure your contact information is up to date and accurate on the form.
If we need to contact you regarding your dispute, it's important that you respond within the timeframe given to ensure the dispute process continues.
If my dispute is not ruled in my favor, what happens next?
When this happens the provisional credit that was originally provided to you will be reversed, and you’ll be referred to the other party for any further attempt in resolving the disputed charge.
I want to dispute a transaction. Where can I find the form?
The dispute form can be downloaded here, filled out and faxed to 360-943-6065, dropped off at either of our financial centers, or mailed to:
evergreenDIRECT Credit Union
Attn: Visa Disputes
PO Box 408
Olympia, WA 98507-0408
*PIN based transactions do not earn points. Swipe your card and sign for the transaction to accumulate points.
**Valid only with participating merchants.